FAQ

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What’s the difference between reconditioned or refurbished equipment and used equipment?

For reconditioned or refurbished equipment we take apart the equipment, clean it, replace worn parts, put in new consumables, then reassemble the unit and test it. We guarantee all reconditioned equipment to be in good working order with a 30-day return to depot warranty.

For used equipment, we clean it and test it. We guarantee it to be in good working order upon delivery.

Can you put reconditioned/refurbished scanners under a manufacturer’s warranty.

Yes, all of our reconditioned/refurbished equipment are eligible to be put on a manufacturer’s service warranty.

What does a warranty cover?

Most manufacturer’s warranities typically cover parts and labor. Specific vary by manufacturer. For our 30-day warranty, we include parts, labor and shipping.

How do I know if a scanner is Windows 10 compatible?

Most scanners with a USB interface will work under Windows 10. If in doubt, please inquire.

What are the different types of interfaces for a document scanner?

All current/new equipment have USB interface and are supported by Windows 10. Older models may have IEEE or “Firewire” connections, supported up to Windows 7. Some very old models may have a SCSI interface and will only be supported by Windows XP.

What types of documents can you scan?

Just about anything you can think of from small size such as receipts to large architectural drawings, whether mechanically produced or handwritten. Books can also be scanned. There are different types of scanners that address different types of documents.

What is image quality like?

Image quality depends on “dots per inch” or dpi. The higher the dpi number, the better the quality of the image. Most document scanning is done between 200 to 300 dpi. The Federal government requires a minimum of 300 dpi.

Can I scan all the documents myself?

Absolutely, with the right equipment. Most units are like using a copy machine. Practice makes perfect, so the more scanning you do, the more proficient you’ll become.

If I buy a scanner from you, will it be easy to set up?

Yes, with a model that uses a USB interface, set-up is similar to that of a computer. Most are “plug and play” and come with a DVD installation disk.

How does scanning provide disaster recovery and security?

Paper document can be lost, stolen, misfiled or destroyed by fire or water damage. The latter has become a more common in recent years. Scanning your documents helps prevent data loss and loss from natural or manmade disasters. Electronic documents are easier to store and backup.

What’s the difference between a PDF, TIFF, or JPEG file?

PDF = portable document format. An electronic image of a document.

TIFF = tagged image file format. A format used for graphic images with a small file size.

JPEG = joint photographic experts group. A format used for storing images in a compressed format, used for color documents and photographs.

If the scanner goes faster, will it reduce the image quality?

No, image quality doesn’t degrade based on speed. Many models are hi-speed scanner that offer the highest image quality.

How long does it take to scan a document?

Speeds vary by the type of scanner you are using, the settings you choose and the condition of the documents you are scanning. Scanners range from 10 pages per minute up to 350 pages per minute.

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